The complete repair journey
One service request keeps collection details, inspection findings, quotation approval, payment choice, progress photos and return updates together.
Start a repair requestSecure tracking link
Your repair information stays linked to your request
Updates with images
See visual progress when photos are added
Approval before work
No chargeable repair starts without your decision
Step by step
Stage 1
Choose the device category, brand and exact model. Describe the issue, add helpful photos, enter your collection address and request a suitable pickup time.
You receive a service request number and confirmation once the request is accepted.
Stage 2
We review your details, confirm coverage and agree the collection window before travelling to your address.
Your tracking page shows the collection details and current job stage.
Stage 3
The technician records the device condition, investigates the reported fault and identifies the recommended repair or next step.
Customer-visible notes and inspection photos can be added to your timeline.
Stage 4
You receive a clear quotation for the recommended work, including the approved parts and service amount where applicable.
Open the secure link to review the quote and make your decision.
Stage 5
Approve or decline the quotation online. If approved, select online payment or pay after repair where that option is available.
Your decision and payment preference are recorded against the repair job.
Stage 6
The assigned technician completes the authorised work and posts meaningful progress updates at each important stage.
Notifications direct you back to the latest notes and images on your tracking page.
Stage 7
We test the completed work, mark the device ready and arrange a confirmed return window to your address.
The final status and handover details stay visible in the repair history.
When your quotation is ready, the secure customer page presents the payment choices available for that repair. Pay online when offered or select pay after repair, subject to the confirmed job terms.
Your service request number and secure link make it simple to check the latest customer-visible stage. When staff post a new update, the timeline keeps the history in order.
Open repair trackingAdd the exact device and fault, upload photos if they help, then tell us where and when collection works for you.
Book a repair pickup